What is the cancellation and refund policy for renters and hosts?
How it works
We developed the Uveil cancellation policy to provide flexibility for renters while also providing security for our hosts.
Once a property booking is confirmed by the host, the following cancellation and refund rules apply to renters. The host is entitled to a portion of their payout depending on when the renter cancels the booking. In all cancellations, Uveil retains our standard fees. All of this is outlined in the table as follows:
start of the booking 50% 50% minus fee
start of the booking No refund 100% minus fee
Refunds to renters will only apply when a cancellation has been made. Please pay careful attention to the cancellation policy before completing a booking request so you are aware of the refunds eligible in the event of a cancellation.
Refunds to renters and payouts to hosts will be processed within 7 days of the date that the original booking was to take place.
For full details on our cancellation policy, including details related to host-initiated cancellations, please familiarize yourself with our latest Terms of Service.