What is the cancellation and refund policy for renters and hosts?

Cancellation Policy Image

How it works

We developed the Uveil cancellation policy to provide flexibility for renters while also providing security for our hosts.

Once a property booking is confirmed by the host, the following cancellation and refund rules apply to renters. The host is entitled to a portion of their payout depending on when the renter cancels the booking. In all cancellations, Uveil retains our standard fees. All of this is outlined in the table as follows:

Cancellation date Renter refund Host payout
Within 24 hours of booking 100% No payout
More than 48 hours from the
start of the booking
50% 50% minus fee
Less than 48 hours from the
start of the booking
No refund 100% minus fee

Refunds to renters will only apply when a cancellation has been made. Please pay careful attention to the cancellation policy before completing a booking request so you are aware of the refunds eligible in the event of a cancellation.

Refunds to renters and payouts to hosts will be processed within 7 days of the date that the original booking was to take place.

For full details on our cancellation policy, including details related to host-initiated cancellations, please familiarize yourself with our latest Terms of Service.